Last updated: August 26, 2025
Furever Privacy Policy
Last updated: August 26, 2025
Furever (“we”, “us”, or “our”) is a mobile application that helps pet lovers reconnect with their beloved animals by generating AI-powered, photo-realistic images of pets living joyful adventures beyond the Rainbow Bridge.
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information, and the choices you have regarding your data.
1. Information We Collect
a. Information You Provide
- Uploaded Content: Images of your pet that you upload to generate personalized AI content.
- Pet Information: Optional details like your pet’s name, breed, gender, or personality.
- Account or Contact Information: Such as your email address (if provided), when contacting support or subscribing to our newsletter.
b. Automatically Collected Information
- Device Information: Device type, operating system, language settings, time zone, and device identifiers.
- Usage Data: Features accessed, session duration, interaction events (e.g., image generated, object sent).
- Log Data: IP address, crash reports, diagnostic logs.
- App Performance Data: For improving the speed, stability, and reliability of the app.
c. Cookies and Tracking Technologies
We do not use cookies in the mobile app, but we may use similar technologies for our website. We do not use your data for cross-site tracking or targeted advertising.
d. Access to Camera and Photos
To provide our core service — generating AI-enhanced, photo-realistic images of your pet — Furever requires access to your device's camera and photo library.
- Camera Access: Used only if you choose to take a new photo of your pet within the app. The photo is used to create personalized pet scenes.
- Photo Library Access: Allows you to upload existing photos of your pet. These are used solely to generate customized AI images and are not shared with any third parties.
We do not access your full photo library; the app only accesses the photo(s) you explicitly select.
All uploaded photos are securely stored and processed solely for generating your pet’s images in our fictional afterlife experience. You can delete them at any time via the app or by contacting us at support@lollapaloozalab.com.
2. How We Use Your Data
We use your data solely for the following purposes:
- To generate customized AI pet images and captions
- To deliver the features and functionalities of the app
- To improve and personalize your experience
- To analyze app usage and performance
- To respond to support requests or feedback
- To comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal data.
We may share your data only in the following limited circumstances:
- Service Providers: We use trusted vendors to host servers, generate AI content (e.g., OpenAI API), analyze usage, and provide cloud storage. These providers act as data processors under confidentiality agreements.
- Legal Compliance: If required by law or to protect the rights and safety of users and our platform.
- Business Transfers: In the case of a merger, acquisition, or sale, we will notify you before your data becomes subject to a new privacy policy.
4. Retention & Deletion of Your Data
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements.
You may request deletion of:
- Your account
- All uploaded content and generated images
- Any stored email or contact data
To request deletion, email us at support@lollapaloozalab.com. We aim to process all deletion requests within 30 days.
5. Your Rights
Depending on your location, you may have certain rights under data protection laws, including:
- The right to access the information we hold about you
- The right to correct inaccurate information
- The right to request deletion
- The right to withdraw consent (where applicable)
- The right to object to data processing in certain cases
To exercise these rights, contact us at support@lollapaloozalab.com.
6. Children’s Privacy
Furever is not intended for children under the age of 13 (or equivalent age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure cloud storage with encryption at rest and in transit
- Strict access controls
- Regular vulnerability assessments
However, no system is 100% secure. You use our app at your own risk.
8. Data Transfers
Furever is operated from the United States. If you are located outside the U.S., your information may be transferred to and processed in countries that may not provide the same level of data protection as your jurisdiction.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date and notify you through the app or by email (if applicable).
10. Contact Us
If you have any questions, concerns, or requests, please contact us at:
support@lollapaloozalab.com
Furever Team, United States